CAROLINE O'CONNOR

PRESIDENT OF BUSINESS OPERATIONS, MIAMI MARLINS, MIAMI

The Marlins play home games at loanDepot Park and employ more than 1,000 full-time and seasonal staffers. O'Connor joined the organization in 2017 and worked her way up the ranks. In 2022, she became just the second woman ever to serve as president of a Major League Baseball team. She has helped spearhead the Marlins' investment in enhancing the ballpark experience and is credited with successful philanthropic and community outreach efforts. Before joining the Marlins, she spent five years as managing director at Morgan Stanley and six years as director at UBS Investment Bank.

EDUCATION: Rutgers University (BA), New York University (MBA)

NOTABLE TRENDS: The convergence of sports, entertainment and technology continues to reshape our industry. Personalization, global reach through digital platforms and evolving fan expectations are driving innovation. There is also a greater emphasis on community impact and creating experiences that extend well beyond the game itself.

PERSONAL RESET: Perspective and resilience. I take a step back, refocus on what we can control and lean on our team. Baseball teaches you quickly that setbacks are part of the journey. What matters is how you respond and move forward.

NEXT BIG FOCUS: Continuing to build a sustainable, growth-oriented business while elevating the Marlins' presence locally and globally. That includes enhancing the fan experience, deepening partnerships and ensuring we are developing the next generation of leaders within our organization.

FOOD FIX: Something simple and comforting, often a great meal at the ballpark as I am walking through the concourse. When the team is on the road, I enjoy our family dinners at one of the many great restaurants around South Miami.

DAILY RITUAL: I prioritize consistency, early mornings, structured planning and staying close to our people and our fans. I also make time to listen, whether internally or externally. That balance of preparation, curiosity and connection keeps me performing at a high level.

GIVING BACK
“Supporting initiatives that focus on education, mentorship and youth development is something I care deeply about, both personally and through our work with the Marlins.”